Picking up at Online Store

Basic Delivery Requirements

• Maximum number of items: up to 8 items including bags and boxes.
• Courier delivery weight limit: combined weight of 20kg per delivery.
• Uber Direct weight limit: maximum 20kg per item.
• Courier Bike deliveries: max 7kg, max size 50 × 45 × 30 cm. Items must fit safely inside the boot of a midsize vehicle.
• Maximum size for car deliveries: up to 2 m³ (approx. 175 × 130 × 90 cm).
• Maximum item value: Courier AUD $100, Store Pick-Up AUD $500, Uber Direct AUD $500 (unless otherwise approved).
• All packages must be securely packed and sealed.

Package Guidelines

Please ensure the following before booking delivery:

• Packages are securely sealed and safely packed.
• Items are suitable in size and weight for safe transport.
• Packages do not contain prohibited or restricted items.
• High-value or fragile items are not recommended.
• Drivers may refuse or cancel deliveries at their discretion.

Prohibited Items

The following items cannot be delivered through Uber Direct / Courier.

Illegal & Regulated Items

• Illegal items.
• Drugs and controlled substances.
• CBD and cannabis-related products.
• Prescription medication and pharmaceutical products.
• Medical devices and certain medical products.
• Tobacco, vaping products, and related items.
• Alcohol products containing 0.5% ABV or higher.

Dangerous Goods & Weapons

• Weapons and ammunition.
• Explosives and flammable materials.
• Hazardous chemicals.
• Industrial and vehicle batteries.
• Toxic pesticides and poisons.

Restricted & Risky Items

• Cash, gift cards, jewellery, and valuables.
• People and live animals.
• Counterfeit or stolen goods.
• Fragile items.
• Sharp objects and knives.
• Power tools (not allowed for Courier deliveries).
• Poorly packed electronics.
• Irreplaceable sentimental items.

Food Restrictions

• Expired food products.
• Illegal or restricted food items.
• Certain chilled or frozen products requiring temperature control.

Conditionally Allowed Items

The following items may be delivered if properly packed and compliant with regulations:

• Low-risk aerosols.
• Insect repellents.
• Household cleaning products.
• Low-risk paints and chemical products.
• Gardening and household tools.
• Electronics: laptops, mobile phones, TVs, chargers.
• Maximum 2 lithium batteries installed within products. Loose or spare lithium batteries are not allowed.

Delivery Restrictions & Operations

• Drivers may refuse deliveries if they feel unsafe.
• Deliveries may be cancelled if items are too heavy, bulky, or unsafe.
• Items may be returned or left at a safe location if the recipient is unavailable.
• Return or redelivery fees may apply.
• Delivery times may vary depending on traffic and driver availability.
• Real-time tracking is available.
• Same-day and scheduled deliveries are supported.
• Services generally operate within local delivery areas.

Liability & Compensation

• Uber does not provide insurance coverage for deliveries.
• Customers assume the risk of loss, theft, delays, or damage.
• High-value items are not recommended.
• Additional insurance is recommended where required.